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HR Help Desk Services

Real-time, live communications with employees and candidates can significantly impact your engagement and employment brand experiences. Yet organizational growth, seasonal burdens of open enrollment or large hiring initiatives can tax your existing team’s ability to respond.

We offer a solution for constant communication with employees and candidates via online chat, phone and email with trained, live professionals. We provide a blend of system and human service for front line communications, serving as representatives of your internal recruiting and HR teams.

For an affordable monthly subscription fee, our help desk ticketing system and live, trained (US-based) HR staff are ready to communicate clearly and effectively on your behalf. To develop your own HR help desk service internally is costly. We’ve made it easy and affordable for you to improve communication and experience — and as a cost of doing business versus making major investments in software or hiring additional staff.

We can help in the following ways:

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For Candidates

Our client-branded chat icon plugs into your career center and applicant tracking system, enticing candidates to click to communicate with a live person to….

  • Learn more about the company

  • Ask about job openings

  • Follow up on an application status

  • Be screened for “hot” jobs

Candidates will no longer feel lost in process and can get immediate answers to their pressing questions. Our trained associates offer real-time connection to build greater satisfaction with your hiring process and employment brand. And “hot” candidates are escalated to your internal team or to a seasoned recruiter assigned to you as part of our consulting service – all to help you attract the best talent.


For Employees

Our client-branded chat icon plugs into your employee portal, ready to engage with employees when they have front-line HR related questions such as…

  • Open enrollment instructions

  • Work-from-home policies

  • Return-to-work changes

  • Internal mobility process

By putting HR at the click of a button, this live chat service offers employees the option to ask questions in real time. The immediacy of this service fuels greater engagement creating improved cultural experience. Employee relations or other complex needs are escalated to your internal HR team or, as part of our consulting service, to an assigned senior HR specialist.

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Let us be your guide.

Send us an email. Give us a call.
Start a conversation.

 
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